商家服务条款

本条款是你(以下称「你」「商家」)与 StaffOS Sdn. Bhd.(公司注册号 202601021856 (1683953-V), 以下称「我们」)之间具法律约束力的协议。注册账户或勾选同意,即表示你接受本条款。你须有权代表你的 企业签订本协议。账户供该企业本身使用,不得转让;一个公司主体通常只设一个商家账户(代理/ 多品牌功能另有约定)。

xhswriter.ai 是一个 SaaS 平台,帮助商家收集真实顾客体验、用 AI 生成符合小红书 / Lemon8 风格的帖子草稿, 并运行抽奖 / 即时奖励等顾客互动活动。我们不隶属于小红书(RedNote)、字节跳动或 Lemon8, 与上述平台无合作或隶属关系。

• 你须年满 18 岁、具备签约的法律行为能力,并提供真实准确的资料。
• 你须妥善保管登录凭证,并对你账户下发生的活动负责。
• 邮箱验证为非阻断式;为账户安全,请尽快完成验证。

• 按帖计费,不收月费,也没有自动续费。每生成一篇帖子扣除 1 篇额度。
• 注册后赠送 10 篇免费试用额度。
• 额度按「帖子套餐」购买,具体方案与价格以定价页公布为准。
• 所有额度(含赠送与购买)自发放起一年内有效;已使用或已过期的额度不退款。
• 例外:若我们永久停止本服务,我们将按比例退还你未使用且未过期的已购额度对应的价值。
• 目前充值由人工方式安排(例如经 WhatsApp 联系客服后由我们入账)。我们不存储你的银行卡/账户号码;若日后引入支付服务商,银行卡资料由该支付服务商处理,我们不会接触或保存。
• 推荐奖励:在被推荐商家首次付费充值后,推荐方与被推荐方各得相应赠送额度(以防滥用机制为准)。
• 我们可调整功能与价格;对现有付费用户的价格变更,我们会提前 30 天通知。

你保留对你品牌资料与活动内容的所有权,并授予我们一项有限许可,以便为提供本服务而存储、处理这些内容 并据此生成帖子。

就你通过本平台收集的顾客个人资料,在马来西亚 PDPA 下你是「资料使用者」(控制者),我们是你的 「资料处理者」。因此你须:

• 对收集顾客资料具备合法依据,并向顾客作出法律要求的告知、取得必要同意;
• 向你的顾客提供一份(中文 / 英文)隐私告知,载明 StaffOS Sdn. Bhd. 作为处理者及跨境传输安排,并将顾客的权利请求转介至 hello@xhswriter.ai;
• 仅收集合法、必要的资料,不诱导顾客提交虚假或他人资料;
• 回应顾客的权利请求(查阅、更正、删除等) — 我们提供后台工具协助你执行;
• 因你违反上述义务而引发的任何索赔或处罚,由你承担,并赔偿我们(见第 12 条)。

我们如何代你处理顾客资料,详见《商家隐私政策》。

AI 生成的帖子是草稿/建议。在发布或分发前,你有义务自行检查与修改,并确保符合广告法、平台 规则与内容真实性。因发布违规内容引发的法律责任由你承担。我们不保证 AI 内容准确、合规, 或一定通过平台审核、获得任何曝光或业绩。图片审核为自动化、尽力而为的机制,并非合规担保;若审核服务失败或不可用,上传内容会默认放行(而非拦截),你须在发布前自行检查所有内容。

你不得利用本平台:

• 生成或散布虚假评价 / 水军内容,或为未真实体验的产品伪造顾客分享;
• 非法收集或处理他人个人资料;
• 提交或生成违反马来西亚法律或平台规则的内容(色情、暴力、毒品、仇恨、政治敏感等);
• 转售、出租本服务,或对其进行逆向工程、抓取、施加超额负载;
• 以任何方式滥用或损害平台与其他用户。

虚假评价亦可能违反《1972 年商品说明法令》(Trade Descriptions Act 1972);我们不认可此类行为, 并可能向主管机关举报,你须就由此引起的监管行动赔偿我们。

违反者:账户可能被立即暂停或终止,且违规情形下未使用的额度不予退款。

我们可因你违反本条款而暂停或终止你的账户。你也可随时停止使用并申请注销账户。终止后,你将无法再访问平台; 资料保留与删除依《商家隐私政策》处理(注销后一般在 90 天内清除,但法律要求保留的记录除外, 例如与款项相关的记录按税法保留最长 7 年)。

本平台及其软件、设计、商标归我们所有。你的品牌内容归你所有。若你向我们提供改进建议,你授予我们免费、 永久使用该反馈以改进服务的许可。

本服务按「现状」(as is)与「现有」提供,不附带任何明示或默示保证,包括对不间断运行、特定结果或 AI 输出准确性的保证。

在适用法律允许的最大范围内,我们对任何间接、偶然、特殊或后果性损失(包括利润、商誉、数据损失)概不负责。 在任何情况下,我们就本服务对你承担的累计总责任,不超过你在索赔事件发生前 12 个月内向我们支付的费用总额(若你未付费,则不超过 RM200)。上述上限适用于因我方运营故障(如停机、接口错误)对你产生的责任; 它不限制你在第 12 条下的赔偿义务,也不适用于你作为资料控制者的违规、你发布的 AI 输出之缺陷, 或你顾客 / 第三方提出的索赔。本条款不排除依法不可排除的责任。

你同意就以下事由引起的任何第三方索赔、损失、罚款及合理费用(含律师费)向我们作出赔偿并使我们免受损害: (a) 你的内容或活动;(b) 你违反本条款;(c) 你违反任何适用法律(尤其是资料保护法);(d) 你的顾客就其个人 资料对我们提出的索赔。我们可选择自行抗辩或和解任何此类索赔;你须及时通知并予以合理配合。

双方对在合作中获悉的对方非公开信息予以保密,仅为履行本协议使用,法律要求披露的除外。

我们可能更新本条款,并更新页首日期;重大变更会通过你的账户邮箱通知。变更生效后你继续使用,即视为接受。

本条款受马来西亚法律管辖,争议由马来西亚法院专属管辖。

本文件以中英文提供,中文仅为方便阅读。如有冲突,以英文版本为准。

These terms are a legally binding agreement between you (“you”, the “merchant”) and StaffOS Sdn. Bhd. (Company Reg. No. 202601021856 (1683953-V), “we”, “us”). By creating an account or ticking to agree, you accept these terms. You must be authorised to bind your business. The account is for that business and is not transferable; a single company normally holds one merchant account (agency / multi-brand use is separately provided for).

xhswriter.ai is a SaaS platform that helps merchants collect genuine customer experiences, generate AI-assisted post drafts styled for Xiaohongshu / Lemon8, and run customer-engagement campaigns such as lotteries and instant rewards. We are not affiliated with Xiaohongshu (RedNote), ByteDance, or Lemon8.

• You must be 18+, have legal capacity to contract, and provide accurate information.
• You must keep your credentials secure and are responsible for activity under your account.
• Email verification is non-blocking; please complete it promptly for account security.

• You pay per post; there is no monthly fee and no auto-renewal. Each generated post deducts 1 post from your balance.
• You receive 10 free posts on signup.
• Balance is bought as “post packs”; the available tiers and prices are as published on the pricing page.
• All posts (free and purchased) are valid for one year from the date issued; used or expired posts are non-refundable.
• Exception: if we permanently discontinue the Service, we will refund the value of your unused, unexpired purchased posts on a pro-rata basis.
• Top-ups are currently arranged manually (e.g. via WhatsApp, then credited by us). We do not store your card or bank-account numbers; if we later introduce a payment processor, card data is handled by that processor and is never seen or stored by us.
• Referral rewards: on the referred merchant’s first paid top-up, the referrer and referee each receive bonus posts (subject to anti-abuse rules).
• We may change features and pricing; for price changes affecting existing paying users, we give 30 days’ notice.

You retain ownership of your brand data and campaign content, and grant us a limited licence to store and process it and to generate posts, solely to provide the Service.

For the personal data of customers you collect through the platform, under Malaysia’s PDPA you are the “data user” (controller) and we are your “data processor”. Accordingly, you must:

• have a lawful basis for collecting customer data, give customers the required notices, and obtain any necessary consents;
• provide your customers with a (Chinese / English) privacy notice naming StaffOS Sdn. Bhd. as processor and disclosing the cross-border transfer, and route their rights requests to hello@xhswriter.ai;
• collect only lawful, necessary data, and never induce customers to submit false or third-party data;
• respond to your customers’ rights requests (access, correction, deletion) — we provide back-office tools to help you act on them;
• bear, and indemnify us against (see clause 12), any claim or penalty arising from your breach of the above.

How we process customer data on your behalf is set out in our Merchant Privacy Policy.

AI-generated posts are drafts / suggestions. Before publishing or distributing them, you must review and edit them and ensure they comply with advertising law, platform rules, and truthfulness requirements. You are liable for any non-compliant content you publish. We do not guarantee that AI output is accurate or compliant, or that it will pass platform review or achieve any reach or result. Image moderation is automated and best-effort, not a warranty of compliance; if the moderation service fails or is unavailable, uploads are allowed by default (not blocked), and you must review all content before publishing.

You must not use the platform to:

• generate or distribute fake reviews / astroturfing, or fabricate customer posts for products not genuinely experienced;
• unlawfully collect or process other people’s personal data;
• submit or generate content that breaks Malaysian law or platform rules (pornography, violence, drugs, hate, politically sensitive content, etc.);
• resell or rent the Service, or reverse-engineer, scrape, or overload it;
• otherwise abuse or harm the platform or other users.

Fake testimonials may also breach the Trade Descriptions Act 1972; we do not endorse such conduct and may report violations to the authorities, and you indemnify us against any resulting regulatory action.

Breach may result in immediate suspension or termination, and unused posts may be forfeited in cases of breach.

We may suspend or terminate your account for breach of these terms. You may also stop using the Service and request account deletion at any time. On termination you lose access to the platform; data retention and deletion follow our Merchant Privacy Policy (generally purged within 90 days of deletion, except records we must keep by law — e.g. payment-related records retained for up to 7 years under tax law).

The platform, its software, design, and trademarks belong to us. Your brand content belongs to you. If you give us feedback, you grant us a free, perpetual licence to use it to improve the Service.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including as to uninterrupted operation, particular results, or the accuracy of AI output.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss (including loss of profit, goodwill, or data). In no event shall our aggregate liability in connection with the Service exceed the total fees you paid to us in the 12 months before the event giving rise to the claim (or RM200 if you have paid nothing). This cap applies to liability arising from our operational failures (such as downtime or API errors); it does not limit your indemnity under clause 12, and does not apply to your own data-controller breaches, defects in AI output you publish, or claims brought by your customers or third parties. Nothing in these terms excludes liability that cannot be excluded by law.

You agree to indemnify and hold us harmless from any third-party claim, loss, fine, and reasonable cost (including legal fees) arising from: (a) your content or campaigns; (b) your breach of these terms; (c) your breach of any applicable law (especially data-protection law); and (d) any claim your customers bring against us regarding their personal data. We may elect to defend or settle any such claim; you must give us prompt notice and reasonable cooperation.

Each party will keep the other’s non-public information confidential and use it only to perform this agreement, except where disclosure is required by law.

We may update these terms and will update the date at the top; we will notify you of material changes via your account email. Continued use after a change takes effect constitutes acceptance.

These terms are governed by the laws of Malaysia, and the parties submit to the exclusive jurisdiction of the Malaysian courts.

This document is provided in Chinese and English; the Chinese text is for convenience only. In the event of any conflict, the English version prevails.